Frequently Asked Questions
Expert advice and support for your tiling projects
What is the standard shipping timeframe for heavy equipment?
Orders for large machinery or bulk tile orders usually ship via freight within 3-5 business days. Standard tool orders are typically delivered within 2-4 business days.
Do you offer a warranty on power tools?
Yes, all professional-grade power tools come with a 1-year manufacturer warranty. We also offer an extended TileTools protection plan for heavy-duty industrial cutters.
Can I return a manual tile cutter if I have already used it?
We accept returns on unused tools in their original packaging within 30 days. For items that have been used and found defective, please contact our warranty department for a replacement.
How do I know which diamond blade is right for my material?
Our product pages feature a compatibility chart. Generally, continuous rim blades are for ceramic and porcelain, while segmented blades are best for natural stone and masonry.
Do you offer bulk discounts for professional contractors?
Yes, we provide tiered pricing for high-volume orders and a dedicated Pro-Account portal for licensed contractors and interior designers.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm for larger equipment purchases.